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Job Advert
Customer Services Guru
Full-Time Permanent Position based at Netball UK HQ in Oldham

Job Title: Customer Services Guru
Reporting To: Managing Director
Duration: Permanent
Location: Netball UK, Netball House, Pennant Street, Oldham OL1 3BS
Hours: 40 hours per week (Predominantly Monday to Friday)
Salary: £18k to £21k per annum dependent on age & experience (Plus event rate overtime where applicable)

About Netball UK

Netball UK is your one-stop shop for everything Netball. We're the UK's largest independent Netball retailer and that's because we don't just sell products about a sport we've never played or don't care about. We are as passionate about Netball as you. We play, we coach, we support.

Established in 2000 by netballer Debbie Hallas, all of our employees have a Netball background - from Superleague to local league, and are able to give the best advice and recommendations. We know our customers need so we go the extra mile to source products they want.

We have a small but growing team based at Netball UK HQ in Oldham. We are a friendly but hard-working group, supportive of colleagues and determined to be the best.

We know that for Netballers, it's not just a sport. For us at Netball UK, it's not just a business.

For us, it's not an add on. Netball is our world.

About the Customer Services Guru

Netball UK’s Customer Services Guru is the face and voice of the business and the first point of contact with our customers.
They ensure those who come to us have the best experience possible and receive the maximum value.

We want every customer to be happy with their purchase, pleased with the experience and keen to return in the future. The Customer Services Guru leads on making that happen.

The role will include handling questions, comments and complaints via phone calls, emails or in person and resolving them quickly, accurately and efficiently. You must be confident and courteous at all times, even in the midst of challenging and pressured situations.

In situations where the Customer Services Manager cannot immediately satisfy the customer or answer the question, they have the support of the Managing Director and others within the business to find a solution.

Among the specific duties:

  • - Process all daily online orders
  • - Monitor and process all sales e-mail, telephone and other communication channels
  • - Key liaison between customer services and the warehouse
  • - Administration of all exchanges and returns
  • - Coordinates with sales to incorporate plans to increase customer satisfaction
  • - Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure
  • - Liaise with direct delivery suppliers to monitor orders placed
  • - Monitors and reviews processes for ways to make procedures more time and cost-effective
  • - Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message
  • - Process PRINTiD print outs
  • - Other general administrative responsibilities as appropriate
  • - Serve customers in the netball shop
  • -  Attendance to assist with sales at netball events as required


More Information

If you would like more information or an informal conversation about the role, please contact Netball UK Managing Director Debbie Hallas on debbie@netballuk.co.uk or 07970 064 625.

How To Apply

The closing date for applications is 22 April 2022 at 5pm.

To apply, please send your CV and a covering letter explaining why you would like the role and be a good fit for Netball UK to:

Debbie Hallas, Managing Director