Orders with items missing or wrongly supplied, should be notified within one week of receipt of goods.Other orders you wish to return or exchange must be returned within 28 days of receipt of goods. Please fill in the returns & exchanges form enclosed in your parcel and return to Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS. Netball UK do not charge to send out exchanges, however, it is upto the customer to return the item(s) to us at their cost. We recommend that you get a proof of posting or similar to ensure you are insured against loss.Goods made to order or printed/embroidered CANNOT be returned unless faulty or wrongly supplied. A 15% handling charge will be applied for goods returned without authorisation, unless goods are faulty or wrongly supplied.Trainers which have been personalised with PRINTiD CANNOT be returned unless faulty.Delivery charges will not be refunded, unless goods are faulty or wrongly supplied.Please return goods to: Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS.We are continually striving to improve our processes and working practices, all complaints are analysed to further enhance our quality of service to you. In the unlikely event that you feel the need to register a complaint, please contact us immediately. Your complaint will be acknowledged within 5 working days. We will provide a likely timescale for resolving the issue and keep you regularly updated. Please email firstname.lastname@example.org or alternatively call on 0161 626 3936 or write to: Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS INTERNATIONAL RETURNS ONLYAny parcels requiring exchange will be charged at cost for Netball UK to despatch (this should the same as the original postage costs).All other terms & conditions are as above.