Terms And Conditions

About Us

Welcome to Netball UK!

We have endeavoured to make your visit here a secure, fun and customer-friendly one!

Our aim is simple - to offer the largest selection of Netball supplies, at competitive prices, with the fastest service and achieving high levels of customer care.

We have teamed up with a number of official suppliers to the top netball teams worldwide to bring you a wide selection of merchandise. Our products are continually expanding to bring our customers the most comprehensive range available on the web today. With next day delivery on most items and supply to nationwide destinations, secure shopping on the web could not be easier.

We are proud to be the sponsors of the Netball UK Challenge Cup, where we give something back to the sport we love. This is an FA Cup style competition which allows teams from every level to compete.

Thank you for visiting Netball UK, we hope you enjoy your shopping experience with us, and if you have any comments or suggestions, please e-mail us!

HOW WE STARTED

Netball UK was formed in 2000 by Debbie Hallas, a qualified coach and 'B Award' umpire who has also captained both club and county, and currently plays for Oldham in the National Premier League Division 1.

Netball UK quickly transpired to a limited company followed by a move to purpose built business premises comprising of sales offices, warehouse/distribution centre, showroom all supporting with increased staffing levels.

In 2005 Michael Greenwood who also has a strong netball pedigree joined Netball UK Ltd. as a Director and has been instrumental in contributing to the continued success and growth of the company..

The directors and staff of Netball UK are committed to providing the best possible service to all customers and will continue to promote the development of the game.**

Making A Purchase

Ordering from Netball UK could not be easier. Simply browse through our catalogue and add any items you wish to buy to your shopping basket. When you are ready to buy, click on the checkout where we will take all of the details necessary to satisfy your order.

Alternatively, you can contact us directly and place your order with one of our sales team. Call on 0161 626 3936, or write to us at Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS with your requirements.

We currently accept Mastercard, Visa, Visa Electron, Switch, Maestro and Solo for purchases made through our online store. Orders made direct with our sales team can also be paid for by Mastercard, Visa, Visa Electron, Switch, Maestro, Solo and JCB. Payment can also be made by cheque, postal order, bacs or cash (by registered post only). Payment to Netball UK is required with order. All goods will remain the property of Netball UK until payment is received in full.

School, College's and Universities can place orders by either:

1) Clicking the payment method 'Schools & Colleges only - payment on account' and the school will be invoiced with 30 days credit. HOWEVER, the invoice and delivery address must be the school or council address.

2) Faxing your order including official purchase order or on a school letterhead to: 0161 785 9005

3) E-mailing your order including official purchase order or on a school letterhead to: sales@netballuk.co.uk

4) Sending your orders along with a cheque or details of payment to Netball UK Ltd., Netball House, Pennant Street, Oldham. OL1 3BS

PRICE MATCH: Please note that Netball UK will match the product price along with the delivery costs offered by competitors. We will only match UK mainland competitors. We cannot match prices on Ebay.

Delivery Options

SHIPPING & HANDLING

Please check individual products for specific delivery terms, particularly netball posts.

DELIVERY COSTS & SERVICES

All orders received by 3pm (Monday to Friday) will be despatched the same day.

UK STANDARD TRACKED DELIVERY - £3.95/FREE

" Orders over £50.00 are shipped FREE OF CHARGE

" Orders under £50.00 will be charged £3.95

" Service: Royal Mail Tracked 48 Service, allow 2-5 days.

" SMS and e-mail notification

" Key advantage: Delivery is FREE if you spend over £50

Small orders weighing under 2kgs are sent via Royal Mail Tracked 48 Service. Please note that it isn't a guaranteed service, but it is fully tracked. No signature is required, and the item can be left safe.

Please allow five days for delivery before contacting our customer services. If you need your order urgently we recommend that you use our DPD Courier Service to ensure your order arrives in time.

UK EXPRESS TRACKED SERVICE - £1.95

" Available as an upgrade for orders over £50.00

" Available on orders weighing under 2kg

" Service: Royal Mail Tracked 24 Service, allow 1-2 working days.

" SMS and e-mail notification

" Key advantage: Great price when the item usually gets there the next working day without a signature being required.

" This is NOT a guaranteed next day service but in most cases arrives the next day. If you require a guaranteed service please use our DPD Express service.

UK DPD COURIER SERVICE - £5.95

" Available on all orders

" Service: DPD Guaranteed Next Working Day Service

" Orders must be placed before 3pm Monday to Friday to be despatched the same day. Eg if ordered on a Friday after 3pm the order will be despatched on Monday to arrive Tuesday.

" Key advantage: One hour delivery window

" PLEASE NOTE: Provide your mobile number as your main telephone contact, DPD will use a text service to update you with delivery details giving you a delivery with a ONE HOUR DELIVERY WINDOW. Your number will not be passed on or used for marketing purposes, it is purely to keep you updated. You will also receive an e-mail advising the same details.

" A signature is required on delivery.

" DPD Next Day does NOT include delivery at weekends or on bank holidays. This is a Monday-Friday service and applies to UK mainland ONLY.

UK DPD COURIER SATURDAY SERVICE - £27.50

" Available on all orders

" This is a guaranteed Saturday before 12 noon service provided by DPD.

" Orders must be placed before 3pm Friday to be despatched the same day to arrive on a Saturday.

" Key advantage: Guaranteed Saturday delivery and a one hour delivery window

" PLEASE NOTE: Provide your mobile number as your main telephone contact, DPD will use a text service to update you with delivery details giving you a delivery with a ONE HOUR DELIVERY WINDOW.

" A signature is required on delivery.

" Applies to UK mainland ONLY

All goods will be sent out by Royal Mail or DPD, except netball posts which will arrive by a designated courier. Evidence of posting fulfils our obligation to deliver.

Although we hold thousands of items in stock, there may be a time that products are out of stock, if this is the case we will inform you of an expected delivery date as soon as possible.

CHANNEL ISLANDS

Please ensure you choose the correct country eg: Jersey or Guernsey, this way the VAT will be deducted from your order.

UK - NON MAINLAND

All small items under 2kg can be sent via Royal Mail, however, larger parcels are classed as International. Please see DPD International Delivery for further details.

INTERNATIONAL PARCELS

Your delivery cost is calculated based on the delivery address and the total weight of the order.

Royal Mail International Packet Zone Priority Rates (non-tracked service):

European Union Under 1kg = £6.25 + VAT

European Union Under 2kg = £10.83 + VAT

Rest of the World Under 1kg = £9.99

Rest of the World Under 2kg = £16.99

Delivery Timescale:

Europe 3-5 days

Rest of World 5-7 days

(Doesn't include the day of posting)

DPD INTERNATIONAL DELIVERY (Tracked Service)

Zone 1 including UK Offshore Destinations: £15.00 + VAT

Northern Ireland, Eire, The Channel Islands, Scottish Highlands, France, Germany, Belgium, Luxembourg and The Netherlands

Delivery Timescale: 2 Working Days

Single items weighing up to 31.5kg. Maximum dimensions 175cm length, 300cm girth

Netball UK's Special Netball Zone: Australia, New Zealand, West Indies, USA & Canada

Upto:

1kg = £20.00

1.5 kg = £25.00

2kg = £28.00

3kg = £30.00

4kg = £35.00

5kg = £45.00

6kg = £50.00

7kg = £55.00

8kg = £60.00

9kg = £65.00

10kg = £70.00

Delivery timescale: 3-5 days

Our delivery charges are based on what our couriers charge.

International customers may have to pay an import duty. For information, please contact your local customs office. Country-specific customs duties and taxes are the responsibility of each individual customer.

SMU GARMENTS

All SMU's (Special make up) are made to order, please enquire for expected delivery dates.

NETBALLS

Please note that all the netballs advertised will be sent deflated.

VAT - VALUE ADDED TAX

All orders despatched to the United Kingdom and European Union countries are charged at the current vat rate of 20%.

All other countries will be exempt from V.A.T.

Whether you are charged V.A.T. or not is determined by the shipping destination.

NETBALL POSTS:

Please see the individual netball post for further details. For a faster service please call 0161 626 3936 or e-mail: sales@netballuk.co.uk

Please note that posts with a NUK code have a postage surcharge to the highlands and island of Scotland.

ONLY the Gilbert and Net1 Netball posts are eligible for International Delivery.

SMU GARMENTS:

All SMU's (Special make up) are made to order, please enquire for expected delivery dates.

Please note that all the netballs advertised will be sent deflated.

VAT - VALUE ADDED TAX

All orders despatched to the United Kingdom and European Union countries are charged at the current vat rate of 20%.

All other countries will be exempt from V.A.T.

Whether you are charged V.A.T. or not is determined by the shipping destination

PRICE MATCH OFFER: We will match any price offered on the internet on the understanding that it is the same product with the same service. On agreement that we will price match we will send a FREE NUK drink bottle with your order. The price match offer excludes ebay.!! Please note that if for example you are price matching a pair of netball trainers, we can only price match if the cheaper store have the size you require for sale at that price.

Delivery Schedule

All orders received by 3pm (Monday to Friday) will be despatched the same day.

Please note that all the netballs advertised will be sent deflated.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices shown on the web site are inclusive of VAT which will be charged at the rate of 20% for orders placed from the European Union. We reserve the right to change our prices without notice. Goods will be charged at the price current on receipt of order.

Credit Card Security

Netball UK Ltd uses Secure Server Software (SSL) to ensure that your personal details will be protected against fraudulent use whilst on our site. The encryption level used is 128 bit and ensures that we are the only recipient able to view your details once they have been decrypted on our secure server offline. Your details are not held in clear text on any website. If you have any concerns relating to security please e-mail us on sales@netballuk.co.uk

Guarantee

All products come with a full manufacturer's warranty. If you receive an item that you feel is faulty, please contact Netball UK to make arrangements for its return. If, after inspection, Netball UK agree with your complaint, we will either credit or replace the faulty goods.

Reaching Us

If you need to reach us, please email us on sales@netballuk.co.uk. Alternatively, you can call on 0161 626 3936 (International +44 161 626 3936) or write to us at Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS (For sat-nav use OL1 3NJ)

Privacy Policy

Netball UK do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the data protection act 1998. We collect information about you for 2 reasons: firstly, to process your order and second to provide you with the best possible service. When you place an order we collect your name, e-mail address, mailing address, phone number and card information.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We may use this information to send you details or special offers relating to products that we feel you may be interested in. If you do not wish to receive this information please e-mail us on sales@netballuk.co.uk

Copyright. All images and contents within the online shop and the entire site are strictly the property of Netball UK Ltd. and therefore must not be downloaded without the express permission of Netball UK Ltd. By using Netball UK Lt.d Website and online shop you are therefore agreeing to our terms and conditions.

Returns Policy

Orders with items missing, faulty or wrongly supplied, should be notified within one week of receipt of goods.

Other orders you wish to return or exchange must be returned within two weeks of receipt of goods. Please fill in the returns & exchanges form enclosed in your parcel and return to Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS. Netball UK do not charge to send out exchanges, however, it is upto the customer to return the item(s) to us at their cost. We recommend that you get a proof of posting or similar to ensure you are insured against loss.

Goods made to order or printed/embroidered CANNOT be returned unless faulty or wrongly supplied. A 15% handling charge will be applied for goods returned without authorisation, unless goods are faulty or wrongly supplied.

Delivery charges will not be refunded, unless goods are faulty or wrongly supplied.

Please return goods to: Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS.

We are continually striving to improve our processes and working practices, all complaints are analysed to further enhance our quality of service to you. In the unlikely event that you feel the need to register a complaint, please contact us immediately. Your complaint will be acknowledged within 5 working days. We will provide a likely timescale for resolving the issue and keep you regularly updated. Please email sales@netballuk.co.uk or alternatively call on 0161 626 3936 or write to: Netball UK Ltd., Netball UK House, Pennant Street, Oldham. OL1 3BS

INTERNATIONAL RETURNS ONLY

Any parcels requiring exchange will be charged at cost (this should the same as the original postage costs).

All other terms & conditions are as above.